Ratha sour

Quality Control (QC) specialist with a year of experience in ensuring product excellence and compliance with industry standards. Proven track record in identifying and rectifying quality issues.Additionally, brings another year of customer service expertise from a fast-paced environment at Dunkin', demonstrating exceptional communication skills, a strong work ethic, and the ability to thrive in team settings.

Position Title: Crew Member

Dunkin'-430 airport Road

Start date February 2023-currently working

My Responsibilities and achievements

Providing exceptional customer service, managing fast-paced work environment, handling cash and payments, maintaining cleanliness and organization of the workspace

• Process Improvement

• Quality Assurance

• Team Communication

• Data Analysis

• Customer Service

• Operations Management

• Cash Handling

• Time Management

• Ensure consistent quality in customer service by adhering to Dunkin's standards and protocols.

• Handle high-volume orders with efficiency and accuracy, contributing to store profitability.

• Collaborate with team members to maintain operational excellence and a clean work environment.

• Manage transactions and cash flow, demonstrating strong trustworthiness and financial responsibility.

• Conducted thorough inspections of products, components, and materials to identify defects and ensure quality standards.

• Employed detailed inspection techniques and utilized gas measurement tools to maintain product integrity.

• Generated comprehensive reports and documentation to track testing data and inspection results.

• Communicated effectively with production team members to address quality issues and implement solutions.

• Escalated complex quality issues to supervisors, providing insightful feedback for continuous improvement.

・High School Diploma

・B M C Durfee High School

Fall River, MA

・Graduated 2018

• English: Native or Bilingual Proficiency

• Cambodian: Native or Bilingual Proficiency